File | Size |
---|
Get Bonus Downloads Here.url | 182.00 B |
~Get Your Files Here !/1 - Welcome to the Course/1 - Introduction.mp4 | 27.73 MB |
~Get Your Files Here !/2 - Banking Customer Experience Customer Effort and Process Improvement/2 - Banking-Customer-Experience-Measuring-Customer-Effort-Handout.pdf | 86.49 kB |
~Get Your Files Here !/2 - Banking Customer Experience Customer Effort and Process Improvement/2 - Customer-Effort-Self-Assessment-holder.docx | 14.36 kB |
~Get Your Files Here !/2 - Banking Customer Experience Customer Effort and Process Improvement/2 - Differentiate Customer Satisfaction from Experience Process Perspective.mp4 | 160.55 MB |
~Get Your Files Here !/3 - Explore Lean Banking Beyond Skills Based Training The Efficiency Triangle/3 - Lean and The Inefficiency Triangle.mp4 | 280.02 MB |
~Get Your Files Here !/4 - Value Type I and Type II Non Value Adding Activities/4 - Define Value and Non Value Activities.mp4 | 121.15 MB |
~Get Your Files Here !/5 - Part 1 Lean Wastes TIMES/5 - 1 Lean Waste Excess Tranportation.mp4 | 64.11 MB |
~Get Your Files Here !/5 - Part 1 Lean Wastes TIMES/6 - 2 Lean Waste Excess Inventory.mp4 | 117.50 MB |
~Get Your Files Here !/5 - Part 1 Lean Wastes TIMES/7 - 3 Lean Waste Excess Motion.mp4 | 97.35 MB |
~Get Your Files Here !/5 - Part 1 Lean Wastes TIMES/8 - 4 Lean Waste ERRORS.mp4 | 114.71 MB |
~Get Your Files Here !/5 - Part 1 Lean Wastes TIMES/9 - 5 Lean Waste NonUtilized Skills.mp4 | 233.53 MB |
~Get Your Files Here !/6 - Part II Lean Wastes EDGE/10 - 6 Lean Waste Ethical Violation.mp4 | 166.20 MB |
~Get Your Files Here !/6 - Part II Lean Wastes EDGE/11 - 7Lean Waste Delay.mp4 | 144.70 MB |
~Get Your Files Here !/6 - Part II Lean Wastes EDGE/12 - 8 Lean Waste Over Generation.mp4 | 173.75 MB |
~Get Your Files Here !/6 - Part II Lean Wastes EDGE/13 - 9 Lean Waste Excess Processing.mp4 | 130.17 MB |
~Get Your Files Here !/7 - Summary Shared Impact and Balancing Lean Wastes/14 - Shared Consequences and Balancing Lean Wastes.mp4 | 108.43 MB |
~Get Your Files Here !/8 - Conclusion and Wrap Up/15 - Review and Next Steps.mp4 | 67.34 MB |
~Get Your Files Here !/Bonus Resources.txt | 386.00 B |