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Customer Success Management - Basics To Advanced --> [ DevCourseWeb ]

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Other > Training

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English

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2.15 GB

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275f2773f24ca8e2b1b4efe083169e57f2030d1e

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FreeCourseWeb :_trusted_uploader:

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02-12-2024 18:37

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File	Size
Get Bonus Downloads Here.url	182.00 B
~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4	106.15 MB
~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4	59.06 MB
~Get Your Files Here !/1 - AN OVERVIEW OF THE CUSTOMER Success Managers Role/3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4	85.33 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/4 - What Is Your Organizations Customer Success Strategy.mp4	27.77 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/5 - What Is Your Role in Helping to Fulll Your Organizations CSM Strategy.mp4	37.89 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/6 - What Assets and Resources Are Available to Help You.mp4	46.03 MB
~Get Your Files Here !/2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4	30.57 MB
~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4	44.15 MB
~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4	107.65 MB
~Get Your Files Here !/3 - CUSTOMER SUCCESS MANAGEMENT TASKS TOOLS AND TECHNIQUES/9 - UNDERSTANDING THE CRITICAL PATH.mp4	68.09 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/11 - What Is Phase 1 Preparation All About.mp4	75.43 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4	42.16 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4	27.67 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4	57.66 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4	27.95 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4	55.39 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4	170.95 MB
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4	34.53 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/19 - What Is Commitment All About.mp4	29.67 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4	164.98 MB
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4	90.82 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/22 - What Is PCSMF Phase 3 Onboarding All About.mp4	13.71 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4	49.64 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4	148.24 MB
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4	24.04 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/26 - WHAT IS ADOPTION ALL ABOUT.mp4	162.88 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/27 - UNDERSTANDING IMPACTED USERS.mp4	72.93 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/28 - RESEARCH TECHNIQUES.mp4	46.98 MB
~Get Your Files Here !/7 - PRACTICAL CSM FRAMEWORK PHASE 4 ADOPTION PLANNING PART 1CONCEPTS/29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4	33.73 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/30 - STEP 1 DETERMINE ADOPTION REQUIREMENTS.mp4	32.35 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/31 - STEP 3 CREATE IMPACTED GROUPS.mp4	99.67 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/32 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4	78.43 MB
~Get Your Files Here !/8 - PRACTICAL CSM FRAMEWORK STAGE 4 ADOPTION PLANNING PART 2IMPLEMENTATION/33 - STEP 5 DETERMINE COMMUNICATION TRAINING AND SUPPORT REQUIREMENTS.mp4	51.87 MB
~Get Your Files Here !/Bonus Resources.txt	386.00 B

Description

[ DevCourseWeb.com ] Customer Success Management: Basics To Advanced

If You Need More Stuff, kindly Visit and Support Us -->> https://DevCourseWeb.com

Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.15 GB | Duration: 7h 18m

Elevate Customer Success: Proven Strategies, Core Skills, and Metrics for Excellence

What you'll learn
Master the CSM Role: Understand key responsibilities to enhance customer success, loyalty, and advocacy.
Develop Essential Skills: Build technical and customer-facing abilities for effective problem-solving.
Drive Retention: Implement strategies like vendor locking to reduce churn and boost loyalty.
Analyze Success Metrics: Use tools like NPS and churn rate to measure and improve satisfaction.
Apply Proven Frameworks: Execute structured onboarding and engagement methodologies for success.

Requirements
There are no prior requirements.

If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com

Get More Tutorials and Support Us -->> https://DevCourseWeb.com

We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...