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Most businesses today are embracing digital transformation and automation, deploying the processes of data analytics in combination with advanced technologies for customer retention using such techniques as marketing automation, digital marketing, Machine Learning (ML), blockchain, Generative AI, and robotics. This new book discusses a wide range of topics related to Big Data customer analytics and its application for customer retention.
It covers important topics on the use of Big Data in business, including personalization and customization of products and services, segmentation, digital marketing, customer relationship management, loyalty programs, and customer loyalty and retention and more. The book provides examples and case studies that demonstrate how Big Data is changing the customer loyalty scenario in a highly digitalized world. The book also addresses using Big Data analytics in areas such as Metaverse, government bodies, and fashion retail.
Key features:
Provides valuable insights on formulating customer retention strategies using big data analytics
Discusses the application of big data for reducing churn rate
Demonstrates strategies for using big data analytics to improve efficiency and customer service
With its diverse and comprehensive coverage, this book offers academics, marketers, human resource managers, students, as well as industrial practitioners a guide to using the exciting technology of Big Data for customer retention.
Preface
1. Personalization and Customization of Products and Services in E-Commerce Through Big Data
2. Unleashing Big Data and Its Role in Retaining Customers
3. The Role of Big Data in Modern Markets for Personalizing and Tailoring Products and Services
4. Segmentation and Customer Satisfaction: A Study of Insurance Sector
5. The Underlying Foundation for the E-Commerce Customer Shopping Experience Edge with Big Data Analytics
6. Marketing and Retaining Customers in the World of Brazen Bullshit: Analyzing the Post-Truth Scenario Effect on Strategic Communication
7. Big Data as a Tool for Digital Marketers
8. Big Data and Customer Retention with Real-life Examples of Companies
9. Impact of Big Data Analytics on Customer Relationship Management
10. Influence of Big Data on Customer Relationship Management in Real Estate
11. New Age Communication: Social Media Marketing and Big Data
12. Innovating Products and Services Using Big Data
13. Revamping Internal Customer Experience (ICX) with AI
14. Big Data: The Covert Artillery Backing Customer Loyalty Programs
15. Role of Big Data Analytics in Enhancing Customer Experience
16. Role of Big Data in Customer Acquisition and Retention
17.Personalization and Customization of Governance Products and Services for Citizens Using Big Data Analytics and Artificial Intelligence
18.Retention in the Metaverse: Customer Engagement Using Big Data
19.What Lies in Big Data for Customer Retention? Analyzing the Past, Present, and Future