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Handbook Of Solution-Focused Conflict Management by Fredrike Bannink PDF

Benjamin Franklin once "Every problem is an opportunity in disguise." In the new and highly successful approach of solution-focused conflict management described here, the focus is on discovering these opportunities to find the "win-win" scenario. The key lies in asking eliciting questions about goals, exceptions, and competencies and in motivating clients to change. Clients' perspectives are considered primary, and they are empowered to formulate their own hopes for the future and to devise ways to make them happen. Focusing on the preferred future facilitates change in the desired direction.

The key lies in asking eliciting questions about goals, exceptions, and competences and in motivating clients to change.

SF conflict management differs from traditional methods and can easily be combined with them. Meetings become positive and shorter, ensuring that solution-focused conflict management is also cost-effective.

Essential reading for all those who manage conflicts. It provides a detailed description of the SF model, its theoretical background, and practical applications in divorce-, workplace-, family-, neighbors-, personal injury- and victim-offender conflicts.

“Nearly everyone thinks of conflict resolution as focused on solutions, but exactly how this is to be done has remained something of a mystery – until now.
Fredrike Bannink offers dozens of ideas, strategies and techniques that can be used by conflict resolution practitioners to improve their effectiveness.
A very useful book.”
Foreword Kenneth Cloke


“Nearly everyone thinks of conflict resolution as focused on solutions, but exactly how this is to be done has remained something of a mystery – until now. Fredrike Bannink offers dozens of ideas, strategies and techniques that can be used by conflict resolution practitioners to improve their effectiveness. A very useful book.”

Kenneth Cloke Mediator and author of Conflict Revolution: Mediating Evil, War, Injustice and Terrorism, president of Mediators Beyond Borders, USA



“As usual Fredrike Bannink writes with clarity and knowledge. This book draws together proof from many sources to support her central teachings. The results of these discoveries will help you to use her suggestions in new ways and in new settings.”

Alasdair Macdonald Psychiatrist and trainer in finding cooperation in the workplace, UK



“With solution-focused conflict management a unique approach to mediation is presented that in the coming years will find its place along with other already existing models. What is special about it will certainly become clear in this book.”

Friedrich Glasl Mediator, Austria



“I am very impressed about the way Fredrike Bannink develops the ideas, tools and attitudes of solution focused conflict management so clearly and comprehensively. Especially the step-by-step track of presenting good solution focused questions, describe their effects and connect them with clear examples from many different areas of life makes it easy to follow. For those already acquainted to conflict resolution I see great potential for gathering new impulses and ideas that are easy to use and implement in their interventions.”

Peter Roehrig Coach & mediator, Germany



“Everybody knows now we need harmonious ways of living together on this planet more than any era in the past, but not always knowing how. This book gave me complete “know how” to make me realize that a conflict is only a chance to exercise our own ability to bring peace and satisfaction to our own life and to that of others. And it beautifully illustrates how we can experience the joy of developing ourselves into wiser human beings if we can cross the borders of difference with a positive shift in focus of attention. Many Japanese people might re-learn this spirit of harmony in our tradition with re-newed wisdom.”

Yasuteru Aoki President Solution Focus Consulting Inc., Japan

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