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This title was first published in 2001. The advisory role in organizations is more important today than it has ever been. To perform effectively, managers and professionals need the skills of the consultant. This manual is designed to provide practical help for all advisers, whether working within or outside the organization. It covers every aspect of the process, from interpersonal skills to organizational context, from planning to follow-up. This second edition reflects developments which have taken place since the publication of the first edition and now includes ten chapters on the impact that action learning has on change processes and the way that the Web is likely to influence consulting. Each chapter concludes with guidelines summarizing the content, and questions designed to help the reader to apply the material to his or her own activities. Real-life cases from Dr Margerison's own experience are included, as well as examples drawn from the work of many well-known consultants