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Students of public administration, public policy, and nonprofit management require a strong foundation in how government and NGOs are connected with information technology. Whether simplifying internal operations, delivering public-facing services, governing public utilities, or conducting elections, public administrators must understand these technological tools and systems to ensure they remain effective, efficient, and equitable. This innovative textbook is designed for students of public affairs at every level who need to know and understand how technology can be applied in today’s public management workplace. The book explores the latest trends in technology, providing real-life examples about the need for policies and procedures to safeguard technology infrastructure while providing greater openness, participation, and transparency. In Technology and Public Management, Second Edition, author Alan Shark informs, engages, and directs students to consider best practices, with new material on emerging technology, data management and analytics, artificial intelligence, and cybersecurity.This reader-friendly and jargon-free textbook is required for students enrolled in public administration and nonprofit management programs, as well as for practicing public administrators looking for a better understanding of how technology may be successfully and responsibly used in public organizations. It is equally valuable as a text for MBA studies, social work, education, public health, and other degree programs that produce graduates who will work with and within those organizations that deliver public services.
Contemporary Trends in Public Administration and Technology
Governance and Leading Innovation - Who Decides?
E-Government to Digital Government: The Rise of the New Civic Media
Broadband, Mobility, and the Internet - Policies and Technology
The Data Factor - Transparency, Reform, and Improved Data-Driven Decisions
Managing Knowledge and Data Management
Geospatial Systems and Planning - Mapping and Visualizing the Future
Managed Software, Hardware, and Shared Services – Once Upon a Cloud
Assessing and Measuring IT Performance
Cybersecurity – Understanding and Managing Risk
The People Factor - Managing the Human Resource Function in a Technology Environment
Ethics and Digital Equity
Nonprofit Technology Management
Future Challenges - Artificial Intelligence, Robotics, Privacy, Public Trust