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To truly understand the way a business operates, you need to get your hands dirty –- that’s how you get to appreciate what's actually happening within an organization. Looking inside for the answers is what Operations Management is all about. Learn from world-leading experts Nigel Slack, Alistair Brandon-Jones and Nicola Burgess and benefit from their wealth of experience helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them in action through a plethora of international examples.
Directing the operation
Operations management
Operations performance
Operations strategy
Managing product and service innovation
The structure and scope of supply
Designing the operation
Process design
The layout and look of facilities
Process technology
People in operations
Deliver
Planning and control
Capacity management
Supply chain management
Inventory management
Planning and control systems
Development
Operations improvement
Lean operations
Quality management
Managing risk and recovery
Project management