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Foreword
Preface
About the Author
Introduction
What Is a Software Runaway?
The Cries of Software Crisis
“Crunch Mode” and the “Death March” Project
Some Relevant Research Findings
Software Runaway War Stories
Project Objectives Not Fully Specified
BAE Automated Systems (A): Denver International
Airport Baggage-Handling System
BAE Automated Systems (B): Implementing the
Denver International Airport Baggage-Handling System
Florida Fiasco (Florida Welfare)
Anatomy of a Runaway: What Grounded the AAS
FAA Shifts Focus to Scaled-Back DSR
Why (Some) Large Computer Projects Fail (FAA)
VilVill Software Runaways
Bad Planning and Estimating
Painful Birth: Creating New Software Was
Agonizing Task for Mitch Kapor Firm (ON)
The Project from Hell
Technology New to the Organization
When Things Go Wrong
Intelligent Electronics Learns the Pitfalls of New
Technology
Anatomy of a GL Disaster
Westpac Bank: The Anatomy of a Runaway
Inadequate/No Project Management Methodology
IRS Project Failures Cost Taxpayers $B Annually
IRS: Tough to Get Any Respect
Learning Lessons from IRSS Biggest Mistakes
Agency’s Drive to Nowhere
Bank of America’s MasterNet System: —
A Case Study in Risk Assessment
Insufficient Senior Staffon the Team
Meltdown
When Professional Standards Are Lax:
The CONFIRM Failure and It's Lessons
The Collapse of CONFIRM
How Confirm Worked—And Didn't
Editors Note on these CONFIRM Project Stories
Bumpy Ride, Soft Landing
Poor Performance by Suppliers of Hardware/Software
Other—Performance (Efficiency) Problems
How an NCR System for Inventory Turned
Into a Virtual Saboteur
/ Lisp Flaw Scuttles MCC CAD Project
Software Runaway Remedies
Risk Management
Issue Management
Remedies Attempted During Runaways
Remedies Envisioned for the Future
Conclusions
Index