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Creating Positive Conversations with Challenging Customers (2022) --> [ CourseWikia ]

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Other > Training

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English

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368.94 MB

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87d5d60af95a0b2afd1e063f9ca6ca845b1047fc

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28-02-2022 20:08

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178

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File	Size
Get Bonus Downloads Here.url	176.00 B
~Get Your Files Here !/1. Introduction/001. Why telling a customer what you can do is important.en.srt	2.14 kB
~Get Your Files Here !/1. Introduction/001. Why telling a customer what you can do is important.mp4	20.03 MB
~Get Your Files Here !/2. Working with Difficult Customers/002. Be positive with customers, not provoking.en.srt	3.83 kB
~Get Your Files Here !/2. Working with Difficult Customers/002. Be positive with customers, not provoking.mp4	34.88 MB
~Get Your Files Here !/2. Working with Difficult Customers/003. Pacing your customers.en.srt	4.50 kB
~Get Your Files Here !/2. Working with Difficult Customers/003. Pacing your customers.mp4	37.91 MB
~Get Your Files Here !/2. Working with Difficult Customers/004. Ask your customers what else.en.srt	4.87 kB
~Get Your Files Here !/2. Working with Difficult Customers/004. Ask your customers what else.mp4	41.04 MB
~Get Your Files Here !/3. Positive Positioning Skills/005. Use partnership language with customers.en.srt	3.95 kB
~Get Your Files Here !/3. Positive Positioning Skills/005. Use partnership language with customers.mp4	33.18 MB
~Get Your Files Here !/3. Positive Positioning Skills/006. When you can't give the customer what they want.en.srt	3.51 kB
~Get Your Files Here !/3. Positive Positioning Skills/006. When you can't give the customer what they want.mp4	27.60 MB
~Get Your Files Here !/3. Positive Positioning Skills/007. Positively prime customers.en.srt	2.99 kB
~Get Your Files Here !/3. Positive Positioning Skills/007. Positively prime customers.mp4	28.80 MB
~Get Your Files Here !/3. Positive Positioning Skills/008. Words and phrases to avoid and choosing better options.en.srt	3.41 kB
~Get Your Files Here !/3. Positive Positioning Skills/008. Words and phrases to avoid and choosing better options.mp4	30.75 MB
~Get Your Files Here !/4. Positive Positioning in Action/009. Positioning controversial policies.en.srt	2.90 kB
~Get Your Files Here !/4. Positive Positioning in Action/009. Positioning controversial policies.mp4	26.66 MB
~Get Your Files Here !/4. Positive Positioning in Action/010. Issues with billing or customer rewards.en.srt	4.91 kB
~Get Your Files Here !/4. Positive Positioning in Action/010. Issues with billing or customer rewards.mp4	39.70 MB
~Get Your Files Here !/4. Positive Positioning in Action/011. Politely distancing from hot topics.en.srt	3.23 kB
~Get Your Files Here !/4. Positive Positioning in Action/011. Politely distancing from hot topics.mp4	27.88 MB
~Get Your Files Here !/5. Conclusion/012. Start, stop, continue exercise.en.srt	2.17 kB
~Get Your Files Here !/5. Conclusion/012. Start, stop, continue exercise.mp4	20.49 MB
~Get Your Files Here !/Bonus Resources.txt	386.00 B

Description

[ CourseWikia.com ] Creating Positive Conversations with Challenging Customers (2022)

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LinkedIn Learning
Duration: 30m 18s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 368 MB
Genre: eLearning | Language: English

What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize. Plus, learn how to approach real-world situations, such as billing issues, positioning controversial policies, and how to politely distance from hot-button issues like religion and politics to maintain a professional position.

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We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...