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[ DevCourseWeb.com ] Service Desk and ITIL Fundamentals
Download More Courses Visit and Support Us -->> https://DevCourseWeb.com
Last updated 2/2020
Duration: 1 hours | 8 Lectures | Video: 1280x720, 44 KHz | 452 MB
Genre: eLearning | Language: English + Sub
Learn Service Desk and ITIL processes and service functions. Fundamentals to Manage IT Services
What you'll learn
Learn the Fundamentals of a Service Desk
Learn how a Service Desk/Help desk works
Basic for Service/Help desk managers
Basic concepts of ITIL
Requirements
Any computer or tablet
Any User
Basic experience at a Help desk/Service desk or other IT junior positions
Basic knowledge in Technology
Description
The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better.
You learn Incident and Request classification, specific features of performing major Incident resolving. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them.
Problem management is mostly an expert area. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define SLA's, 5x8, 24x7 and other work regimes, and develop a Service desk structure immediately. You learn to define requirements for a Service desk and supporting software systems.
Use Winrar to Extract. And use a shorter path when extracting, such as C: drive
ALSO ANOTHER TIP: You Can Easily Navigate Using Winrar and Rename the Too Long File/ Folder Name if Needed While You Cannot in Default Windows Explorer. You are Welcome ! :)
Download More Courses Visit and Support Us -->> https://DevCourseWeb.com
Get More Tutorials and Support Us -->> https://AppWikia.com
We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...
Download More Courses Visit and Support Us -->> https://DevCourseWeb.com
Last updated 2/2020
Duration: 1 hours | 8 Lectures | Video: 1280x720, 44 KHz | 452 MB
Genre: eLearning | Language: English + Sub
Learn Service Desk and ITIL processes and service functions. Fundamentals to Manage IT Services
What you'll learn
Learn the Fundamentals of a Service Desk
Learn how a Service Desk/Help desk works
Basic for Service/Help desk managers
Basic concepts of ITIL
Requirements
Any computer or tablet
Any User
Basic experience at a Help desk/Service desk or other IT junior positions
Basic knowledge in Technology
Description
The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better.
You learn Incident and Request classification, specific features of performing major Incident resolving. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them.
Problem management is mostly an expert area. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define SLA's, 5x8, 24x7 and other work regimes, and develop a Service desk structure immediately. You learn to define requirements for a Service desk and supporting software systems.
Use Winrar to Extract. And use a shorter path when extracting, such as C: drive
ALSO ANOTHER TIP: You Can Easily Navigate Using Winrar and Rename the Too Long File/ Folder Name if Needed While You Cannot in Default Windows Explorer. You are Welcome ! :)
Get More Tutorials and Support Us -->> https://AppWikia.com
We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...
