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[ FreeCourseWeb.com ] ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, 2nd Edition

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2020 | ISBN: 978-1787781580 | English | 224 pages | EPUB| 1.71 MB

What is ITIL® 4?

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

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