This series focuses on consumer affairs and news. The regular features include short investigative documentaries, test of products and advertising claims and product warnings.
SERIES INFO Genre: News Special Interest Stars: Tom Harrington, Asha Tomlinson, Wendy Mesley, Dianne Buckner, Charlsie Agro, Nile Séguin, David Common, Erica Johnson Series Plot: Marketplace is Canada's consumer watchdog, and #1 current-affairs show. Whether it is a slick scam, misleading marketing claim, a product that could put your health at risk, or maddening customer service, Marketplace has got your back. We find out the truth about what costs you money or threatens your health and put pressure on people in power to set things right.
EPISODE INFO Title: Testing Service Centres: Is Your Car Dealership Ripping You Off? Airdate: 2017-09-22 Episode plot: When you bring your car to the dealership for service, how do you know what they recommend is what’s really needed? Marketplace rigs up “bait cars” and exposes aggressive upselling and careless inspections.
Most people don’t realise "service advisers" who tell you what's wrong with your car aren't mechanics at all. They're actually salespeople.
We interview a former service adviser who admits he was sometimes on 100% commission and that’s why he often felt pressured to recommend maintenance that’s not required.
In one of our hidden camera examples, a consumer gets up-sold on brake repairs she doesn’t need, but she isn't told about a safety recall her car really needs: her Honda Civic has one of those faulty Takata airbags.
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