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| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/0. Introduction/1. Welcome.mp4 | 7.12 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/0. Introduction/2. What you should know.mp4 | 1.12 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/1. Services and service management.mp4 | 3.98 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/2. The service lifecycle.mp4 | 4.31 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/3. Service management terminology, principles, and models.mp4 | 4.39 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/4. Service management processes and functions.mp4 | 2.05 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/5. Service management roles.mp4 | 1.05 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/1. ITIL Foundation Concepts/6. Service management technology and architecture.mp4 | 1.59 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/1. Service management technology and architecture.mp4 | 1.08 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/2. Scope of automation.mp4 | 1.38 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/3. Tooling.mp4 | 1.81 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/4. Reduce variation by simplification and automation.mp4 | 1.81 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/5. Service analytics.mp4 | 1.44 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/10. Apply Service Management Technology and Architecture/6. Event management techniques.mp4 | 1.62 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/1. Applying ITIL doesn't have to be this way.mp4 | 4.22 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/10. Lower transaction costs.mp4 | 3.89 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/11. Reflect and act as individuals, teams, and organizations.mp4 | 5.77 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/12. Now that we've covered our approach, let's start applying.mp4 | 1.62 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/2. The Seven Ways Service management applications.mp4 | 3.27 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/3. The Seven Ways A service management manifesto.mp4 | 8.90 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/4. Enact and enable outcomes.mp4 | 12.88 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/5. Enlighten and empower people.mp4 | 4.91 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/6. Lower barriers, increase enablers.mp4 | 2.60 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/7. Improve moments of truth.mp4 | 5.01 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/8. Bringing the first four ways together.mp4 | 1.38 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/2. Seven Ways to Apply ITIL Foundation Concepts/9. Root out variation and dependency.mp4 | 7.27 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/1. Services and service management.mp4 | 4.01 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/2. Service management lifecycle.mp4 | 2.11 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/3. Service management terminology.mp4 | 1.75 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/4. Service management processes.mp4 | 1.98 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/5. Service management functions.mp4 | 2.11 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/6. Service management roles.mp4 | 1.93 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/3. Apply Real-World Examples/7. Service management technology and architecture.mp4 | 2.45 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/1. Services and stakeholders.mp4 | 2.64 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/10. Service management capabilities.mp4 | 2.16 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/11. Service portfolio.mp4 | 1.88 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/12. Service catalog.mp4 | 1.81 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/13. Utility and warranty = Value.mp4 | 1.96 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/14. Variation, dependencies, and service degradation.mp4 | 1.40 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/15. SLAs, OLAs, and UCs.mp4 | 2.72 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/2. Services and business services.mp4 | 1.46 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/3. Value perception and stakeholder relations.mp4 | 1.99 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/4. Hiding the specifics of costs and risks.mp4 | 2.84 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/5. Internal and external services, customers, and users.mp4 | 2.58 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/6. Core, enabling, option, and enhancing services.mp4 | 1.54 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/7. Service assets.mp4 | 1.59 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/8. Service parts.mp4 | 2.00 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/4. Apply Services and Service Management/9. Service features, qualities, and telemetry.mp4 | 2.32 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/1. Service strategy.mp4 | 2.36 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/2. Service design.mp4 | 1.83 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/3. Service transition.mp4 | 2.06 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/4. Service operation.mp4 | 1.97 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/5. Apply Service Management Lifecycle Concepts/5. Continual service improvement (CSI).mp4 | 1.76 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/1. Why shared terminology is important.mp4 | 2.66 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/10. Five aspects of service design.mp4 | 1.70 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/11. CSI approach.mp4 | 1.47 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/12. CSFs and KPIs.mp4 | 1.77 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/13. Baselines.mp4 | 1.34 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/14. Technology, process, and service metrics.mp4 | 1.78 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/2. Service management terminology, key ,models.mp4 | 3.50 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/3. Overall and next-level-down understanding.mp4 | 2.58 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/4. A hunting we shall go.mp4 | 1.80 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/5. Do something with it.mp4 | 1.72 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/6. Where does it hurt.mp4 | 1.57 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/7. Key principles and models.mp4 | 1.34 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/8. Value creation through services.mp4 | 1.85 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/6. Apply Service Management Terminology & Key Principles & Models/9. People, process, products, and partners.mp4 | 3.28 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/1. Service management processes.mp4 | 580.73 kB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/2. Service strategy.mp4 | 1.21 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/3. Service design.mp4 | 1.31 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/4. Service transition.mp4 | 1.19 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/5. Service operation.mp4 | 2.08 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/7. Apply ITIL Foundation Processes/6. CSI approach.mp4 | 2.04 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/1. Service desk, application, technology, and IT operations management.mp4 | 2.51 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/2. Service desk.mp4 | 1.51 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/3. Technical management.mp4 | 1.62 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/4. IT operations management.mp4 | 1.90 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/8. Apply ITIL Foundation Functions/5. Application management.mp4 | 1.70 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/1. Service management roles.mp4 | 3.50 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/2. Process owner and process manager.mp4 | 1.82 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/3. Service owner.mp4 | 1.05 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/4. RACI Responsible and accountable.mp4 | 1.92 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/9. Apply ITIL Roles/5. RACI Consulted and informed.mp4 | 1.86 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/Conclusion/1. Next steps.mp4 | 5.09 MB |
| 01 - Putting ITIL® Into Practice Applying ITIL® Foundation Concepts/Conclusion/2. Additional resources.mp4 | 17.94 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/0. Putting ITIL® Into Practice Problem Management Techniques/1. Welcome (course overview).mp4 | 38.82 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/0. Putting ITIL® Into Practice Problem Management Techniques/2. Structure of the course.mp4 | 9.01 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/1. What is it.mp4 | 1.33 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/2. Why use it.mp4 | 3.74 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/3. Where to use it.mp4 | 5.66 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/4. How to do it Steps.mp4 | 6.21 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/5. How to do it Example.mp4 | 6.26 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/6. Do it.mp4 | 1.48 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/1. Brainstorming/7. Review it.mp4 | 6.46 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/1. What is it.mp4 | 4.18 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/2. Why use it.mp4 | 5.47 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/3. Where to use it.mp4 | 5.98 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/4. How to do it Steps.mp4 | 7.46 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/5. How to do it Example.mp4 | 4.74 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/6. Do it.mp4 | 1.80 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/2. Ishikawa Diagram/7. Review it.mp4 | 5.15 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/1. What is it.mp4 | 2.19 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/2. Why use it.mp4 | 4.01 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/3. Where to use it.mp4 | 4.65 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/4. How to do it Steps.mp4 | 4.40 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/5. How to do it Example.mp4 | 6.40 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/6. Do it.mp4 | 1.23 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/3. Kepner-Tregoe Root Cause Analysis/7. Review it.mp4 | 5.12 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/1. What is it.mp4 | 7.39 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/2. Why use it.mp4 | 4.27 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/3. Where to use it.mp4 | 3.89 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/4. How to do it Steps.mp4 | 8.66 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/5. How to do it Example.mp4 | 5.81 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/6. Do it.mp4 | 1.49 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/4. Fault Tree Analysis/7. Review it.mp4 | 4.98 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/1. What is it.mp4 | 11.60 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/2. Why use it.mp4 | 4.48 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/3. Where to use it.mp4 | 4.28 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/4. How to do it Steps.mp4 | 6.11 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/5. How to do it Example.mp4 | 4.62 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/6. Do it.mp4 | 1.51 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/5. Component Failure Impact Analysis/7. Review it.mp4 | 5.13 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/1. What is it.mp4 | 1,015.33 kB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/2. Why use it.mp4 | 2.54 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/3. Where to use it.mp4 | 5.01 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/4. How to do it Steps.mp4 | 10.43 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/5. How to do it Example.mp4 | 9.69 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/6. Do it.mp4 | 1.86 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/6. Service Outage Analysis/7. Review it.mp4 | 5.89 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/1. What is it.mp4 | 3.49 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/2. Why use it.mp4 | 6.14 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/3. Where to use it.mp4 | 1.73 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/4. How to do it Steps.mp4 | 9.66 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/5. How to do it Example.mp4 | 12.38 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/6. Do it.mp4 | 1.77 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/7. Post-Implementation and Major Problem Review/7. Review it.mp4 | 8.38 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/8. Next Steps/1. Recap.mp4 | 8.20 MB |
| 02 - Putting ITIL® into Practice Problem Management Techniques/8. Next Steps/2. Where to go.mp4 | 17.26 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/0. Welcome/1. Welcome.mp4 | 6.14 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/0. Welcome/2. What you should know.mp4 | 952.01 kB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/1. The traditional enterprise IT shop and the .. with digitalization.mp4 | 16.55 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/2. DevOps, enterprise DevOps, ITIL®-driven .. challenges.mp4 | 8.04 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/1. Introduction to DevOps for ITIL®-Driven Shops/3. What DevOps and enterprise DevOps have ..how they differ.mp4 | 15.51 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/1. Enterprise-level change control and release gates.mp4 | 11.94 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/2. Legacy, regulated, and nonautomated environments.mp4 | 10.37 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/3. Disparate, siloed teams.mp4 | 9.63 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/2. DevOps and Enterprise IT Challenges/4. Massive scale.mp4 | 9.06 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/1. Values.mp4 | 10.89 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/2. Principles.mp4 | 7.65 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/3. Methods.mp4 | 17.25 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/4. Practices.mp4 | 24.85 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/3. DevOps and ITIL®-Driven Shops/5. Tools.mp4 | 4.05 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/1. Services and service management.mp4 | 5.75 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/10. Roles.mp4 | 10.16 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/11. Technology and architecture.mp4 | 12.45 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/2. The service life cycle.mp4 | 12.77 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/3. Terminology and key principles and models.mp4 | 8.67 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/4. Strategy processes.mp4 | 14.28 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/5. Design processes.mp4 | 16.31 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/6. Transition processes.mp4 | 20.59 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/7. Operations processes.mp4 | 7.81 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/8. CSI processes.mp4 | 2.32 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/4. ITIL®-Driven Shops and DevOps/9. Functions.mp4 | 12.47 MB |
| 03 - Putting ITIL® into Practice DevOps for ITIL® Practitioners/Conclusion/1. Next steps.mp4 | 4.96 MB |
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Author: David Pultorak
Language: English
Released: 2016/2018
Duration: 6 hours
Torrent Contains: 170 Files, 31 Folders
Course Source: https://www.linkedin.com/learning/paths/improve-your-itil-skills
Description:
ITIL® is a popular framework for IT service management. This learning path is designed to prepare you for the popular Foundations certification, as well as provide advice on how to implement it in the real world, and generally better align IT services with the needs of your business.
Prepare: for the ITIL® Foundations exam.
Discover: how to put ITIL® into practice at your organization.
Explore: how ITIL® relates to DevOps.
3 items of learning content
Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts (2h 12m 47s)
• Learn how to put the seven key ITIL® Foundation concepts into practice. This course shows how to apply concepts such as the service management lifecycle to real-world IT scenarios.
Putting ITIL® into Practice: Problem Management Techniques (1h 52m 32s)
• Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.
Putting ITIL® into Practice: DevOps for ITIL® Practitioners (1h 50m 9s)
• In this installment of the Putting ITIL® into Practice series, get a practical start at applying DevOps concepts within your ITIL®-driven enterprise IT organization. Examine where DevOps and ITIL intersect, and how to adapt both ITIL® and DevOps for each other in an enterprise setting.
Earn your Badge
When youre done youll have earned a badge of completion.
About Author:
David Pultorak is a veteran IT management consultant and the founder and CEO of Pultorak & Associates.
David leverages his wealth of industry knowledge to help individuals, teams, and organizations improve service management outcomes and practices. In addition to founding Pultorak & Associates—a provider of ITIL® consulting, training, courseware, and exams—he's also the founder of Acceleres, which helps organizations get further, faster with digital transformation, with a focus on Microsoft products and technologies. Most recently, he founded the Open Service Management Alliance, which promotes open, community-driven, social service management. David has reflected his experience in his content contributions to ITIL®, COBIT, MOF, and OSM, and in numerous books, articles, and speeches. He has a master's degree from the University of Pennsylvania focused on organizational science, and undergraduate degrees in math and music.
